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Utility
Services
City Hall
800 Third Street
Phone: (830) 693-3615
Hours: 8:00 am - 5:00 pm, Monday through Friday
The City of Marble Falls provides water and
wastewater services to residents of Marble Falls. Residential
and commercial customers also receive curbside garbage collection and recycling
services. The City of Marble Falls contracts with
Republic Services for garbage collection and recycling. Your utility account will cover all
the City services you receive in one convenient bill.
COMMUNITY DONATION - City Council approved the ability for residents to donate one dollar ($1.00) per month via water bill payments for the support of community events. The money donated to the City by this method will go to serve public functions and projects such as the annual fireworks display, support of thye arts, decorations for holidays such as Christmas and Memorial Day. If you do not want the $1.00 donation to be part of your monthly water bill please contact the City Utility Department at 830-693-3615 or email lcourtney@ci.marble-falls.tx.us to have your name removed from the donation list.
How
to Open a Utility Account
To open a new utility account, visit City Hall in person
at 800 Third Street. An application must be completed
by either the owner of the property or the tenant.
You must have proper identification (copy of driver's license),
the appropriate deposit, address where the utilities will
be connected, the requested date of connection and a phone
number.
The City of Marble Falls will not accept telephone
requests to open new accounts, however you may call
to obtain deposit and rate amounts (830) 693-3615.
Connections are done on weekdays only, Monday
- Friday between the hours of 8:00 am and 5:00 pm, excluding holidays.
Deposits are transferable when the account
is in current status.
How
to Close a Utility Account
Utility accounts can be closed by visiting City Hall in person at
800 Third Street and advising
us when you want to discontinue service. Your
deposit will be applied towards your last bill. If there
is a remaining balance, it will be mailed to you at your
new address. Please be sure and provide us with your
forwarding address.
Paying
Your Utility Bill
City utility bills are mailed the first day of each
month. The bill will include charges for water use,
wastewater service and garbage collection. Our billing
period is from the 16th of the month through the 16th of
the next month.
The bill will give your past meter readings
and the new readings, a breakdown of the charges, applicable
taxes, the total amount owed, the due date and the date
when penalties will be charged.
You may pay your bill by mail or in person
at City Hall, 800 Third Street. A convenient 24-hour
drop box is located at the west side (parking lot entrance)
of City Hall. Please do not send cash through the
mail or put cash in the drop box.
Credit card payments are accepted in person
or by telephone. Charges can be automatically applied
to your credit card each month. The City does not
charge an additional fee for this service.
Bank drafting is also available for your convenience.
Please contact the Utility Department at (830) 693-3615
for a Bank Draft Authorization Form.
Click here to pay your utility bill online.
Courtesy
Hookups
Courtesy Hookups will be allowed Monday through
Friday. This is a free water service connection covering
a maximum of three days and allowing for the use of no more
than 1,000 gallons of water. The purpose of this hookup
is for a one time service, per occupant, to facilities being
prepared for sale or some similar set of circumstances.
One day notice of such a request is required and a deposit
for such service may be required.
Late
Payments, Disconnects
Utility customers have 15 days to pay their bill from the
date it is issued. Utility bills are mailed on the first
day of each month. Bills are due on or before the
15th of the month. A 10% penalty is added on
the 16th of the month to the unpaid balance. If you
have not paid your bill by the 15th day of the month, you
will be sent a disconnect notice, giving the date your water
services will be disconnected unless payment is received.
The disconnect date is approximately ten days after the
16th. Service will be disconnected if the bill is
not paid before 5:00 pm on the disconnect date.
A disconnect processing fee and a reconnect fee will be
added to all services disconnected. No service will
be reinstated until all charges, including the past due
bill, are paid. The City will not disconnect service
on Fridays, weekends, or holidays.
Click here for water and wastewater rates.
Click here for 2012 Drinking Water Quality Report.
Click here to view Drought Contingency Plan.
We know that financial emergencies can arise
unexpectedly. If this happens to you, please contact
the Utility Office at (830) 693-3615 as soon as possible.
OTHER
UTILITY SERVICES IN THE CITY OF MARBLE FALLS
Click on the links below to view the utility
company's web site.
REPUBLIC SERVICES
2101 Commerce Street
Marble Falls, TX 78654
Phone: (830) 693-3513
Office Hours:
7:30 am to 5:30 pm, Monday through Friday
CABLE TV
Northland
Communications
1101 Mission Hill Drive
Marble Falls, TX 78654
Phone: (830) 693-7500
Fax: (830) 693-6056
Office Hours:
8:00 am to 5:30 pm, Monday through Friday
Time Warner Cable
Phone: (800) 418-8848
ELECTRIC
Pedernales
Electric Cooperative (PEC)
Physical Address: 3105 Highway 281 North
Mailing Address: P.O. Box 750
Marble Falls, TX 78654-0750
Phone: (830) 693-5525
Lobby Hours:
8:00 am to 5:00 pm, Monday through Friday
Drive-Through & Phone Hours:
7:00 am to 5:30 pm, Monday through Friday
24-Hour Drop Box
Directions: From the intersection of Highway 281 and FM
1431, go north on Highway 281 for 3.8 miles. The Marble
Falls Office is on the east side of Highway 281.
GAS
ATMOS Energy
No Local Office
1-800-460-3030
TELEPHONE
Time Warner Cable
Phone: (800) 418-8848
Verizon
No Local Office
Residential Customers: 1-800-483-400
Business Customers: 1-800-483-5000
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Administration
